Returns Policy

We understand that buying online can be difficult, so we’ve put a lot of effort into giving you as much detail as possible of what you’re buying before you make your purchase with individually measured size charts, a measuring guide, many product images, a shop the style image section and offer a concierge service (personal call) to discuss any item in question.

All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, please email us first to discuss any issues e.g fit richard@cloth-and-cut.com (Please allow 24 hours response time) then we can offer either an exchange or refund of the goods provided that we are informed of the intention to return them within 7 days of receipt of your order and then they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in original and re-saleable condition.  Items discounted by more than 30% are considered final sale and not eligible for a refund or exchange.

Returns

If you wish to return your item please contact richard@cloth-and-cut.com to initiate the returns service. If you do not contact richard@cloth-and-cut.com your return will not be accepted. We will generate a returns reference, label and collection for you upon request, the cost of which will be deducted from your refunded item.

Please contact richard@cloth-and-cut.com for the returns reference and shipping label.

You will be refunded the full amount you paid for the item, excluding delivery charges. In addition to this if you return all or part of your order and the other part does not meet the free delivery threshold we will deduct the standard delivery charges for your country from the refunded item.

Please ensure your return is well packaged, and meets all these conditions the items must be repackaged with the same care as sent to you, neat, folded, unworn (not pet hairs), unwashed and complete with original tags and packaging. Whilst we will create the shipping return label we cannot take responsibility for items damaged or lost in the return transit.

UK Returns- Royal Mail provides a £150 insurance on their standard tracked delivery at €5 for the delivery or £750 on their special delivery at 15€. If you would like us to organise your delivery return let us know standard or special delivery.

EU Returns - DHL provides insurance for the total amount of the item in their standard tracked delivery 15€

DE Returns - DHL provides insurance for the total amount of the item in their standard tracked delivery 8€

The returns address is for EU customers:

Please email richard@cloth-and-cut.com for a returns reference and shipping label or address

The return address for UK customers: :

Please email richard@cloth-and-cut.com or a returns reference and shipping label or address

Non UK and EU Returns

We accept returns globally however we are not responsble for any charges occuring from the return including shipping, duties, taxes or any fees relating to the return from the delivery company,

We understand that buying online can be difficult, so we’ve put a lot of effort into giving you as much detail as possible of what you’re buying before you make your purchase with individually measured size charts, a measuring guide, many product images, a shop the style image section and offer a concierge service (personal call) to discuss any item in question to try and ensure you get the righjt size and style you want first time.

Exchanges

Please note exchanges of items for sizing and/or colours of the item(s) will incur a shipping charge for return and resend. We encourage you to review the product descriptions and measurements table before your purchase for size and fit. If you have any questions at all please contact richard@cloth-and-cut.com for further advice. (Please allow 24 hours response time) The advice provided will be given based on best endeavours, the final decision on the order is yours.

Faulty Goods

We stand by the quality and craftsmanship of our designs and will be happy to assess any item that is deemed faulty if purchased directly from Cloth & Cut online within the past 12 months. In the case of faulty goods, we will refund the full amount paid by you and for customers outside the UK AND EU, we will reimburse the reasonable cost incurred by you for returning the product so a receipt or proof of postage will be necessary.

Returns Terms and Guidelines

All returned items must be repackaged with the same care as sent to you, unworn, unwashed and complete with original tags and packaging. We are not responsible for the return shipping cost of non-faulty items. It is advisable to make sure all return packages are well packaged. We cannot take responsibility for items damaged or lost in return transit. Please make sure that the supplied on-request Returns Form is enclosed with your goods - no form may result in your return not being processed. Or log online to leave your feedback. Please send an email for any clarifications here richard@cloth-and-cut.com (Please allow 24 hours response time)

Excessive Returns
If we notice an unusual pattern of returns activity (for example, ordering and returning much more than normal), we may have to cancel any orders you make.

Changes in Policy

Cloth & Cut reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.